Custom Access Code Creation FAQ

Q: Can I pick a custom code for guests and visitors?

A: No, our system currently only supports custom codes for residents to access their own units. All guest codes (temporary, recurring and delivery) are randomly generated and are not customizable.

 

Q: Why don’t I see the option to create a custom access code in my app?

A: The custom code feature must be enabled by your property’s organization. Please contact your property directly to enable this feature. This feature is only available for version 2.8.0+. 

 

Q: The system is indicating there’s an error with my custom code. How do I fix it?

A: Be sure to check that your code is not violating system rules. Your code cannot be the same number in a repeating sequence (e.g., 1111) or a consecutive sequence of numbers (e.g., 1234 or 4321). You should also make sure your hub and lock are online; if it’s not, the code will not be added to your lock. If you’re following all the security rules and your hub and lock are online, please contact SmartRent support for help with troubleshooting the issue.

 

Q: Do I have to update my code or can I keep the one I have?

A: It’s entirely up to you. You may choose to keep your existing code if you’d like or you can update to a custom code if enabled by your property’s organization.

 

Q: Can I create a custom code for access to community amenities or property doors?

A: No, this feature is only available to residents for accessing their own units at this time.

 

Q: Is it possible for another resident to have the same code as me?

A: Yes, while it is possible, it is unlikely that two residents will select the exact same code. A 4-digit code has 10,000 possible combinations, and a 6-digit code has 1,000,000 possible combinations. If you’re concerned about this scenario, you can utilize the randomly generated code feature or keep the code you currently use.

 

Q: How do I create a custom code in the resident app?

A: In the resident app, select the Access tab, tap the ‘My Access’ tile, then tap ‘Pick a Code’ and select ‘Custom Code.’

 

Q: Can I choose any numbers I want for the custom access code?

A: There are two rules to follow when creating your access code:

  1. The code cannot be the same number in a repeating sequence (e.g., 1111)
  2. The code cannot be a consecutive sequence of numbers (e.g., 654321 or 123456)

 

Q: How many digits can my custom access code be?

A: Your custom code can be 4 or 6 digits in length.

 

Q: How do I reference back to my custom access code after it has been created?

A: You can view the custom access code you created by navigating to the access tab and selecting the ‘My Access’ tile after logging into the app.

 

If you have any additional questions, please contact our support team via email at [email protected], by phone at (844) 479-1555, or live chat us in the mobile app.