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Residents can contact our support team 24/7. Discover helpful articles and resources.
How do I use SmartRent if I don't have a smartphone?
SmartRent Data FAQ
Self-Monitored Home Security Feature FAQ
Custom Access Code Creation FAQ
Self-Guided Tours ID Upload FAQ
Why Is My Device Unresponsive When I Try to Change Its Status Through the App?
What is Sabbath Mode?
What Do I Do If I Get Locked Out of My Home?
The App Says My Home is Offline. What Do I Do?
My Lock Makes a Weird Sound and the Numbers on the Lock Flash 1, 3, 5, 7, 9. What Does This Mean?
Why Are My Devices Not Showing Up In My SmartRent App?
What Happens If My Internet Goes Down Or The Power Goes Out?
When I Interact With My Smart Devices, How Long Should I Be Expected To Wait Before I Get A Response From The Device(s)?
How Do I Sign Up For SmartRent?
My Activation Link Is Not Working, What Do I Do?
What’s The Difference Between My Account Password And My Door Access Code?
How Can I Change My Account Password While Logged Into SmartRent?
How Do I Add New Smart Devices To My SmartRent App?
Who Do I Contact When I Have An Issue With SmartRent?