If you ever run into a scenario where your code is NOT working on the door, and your app is not successfully unlocking your door, you can request a link with a Backup code. You can find this feature under the Support tab.
If you do not have your phone on you, you can go to https://control.smartrent.com/lockout from any device that has internet access to get to this web page to request a link with your Backup Code.
For Android Devices:
1. Tap on the three stacked lines on the top left of the screen 
2. Tap Support
3. Tap I'm Locked Out!
4. Enter the mobile phone number that is associated with your SmartRent account and click Get Code
You will receive a link with your Backup code via text message, as well as to the email associated with your account.
NOTE: The phone number you enter MUST match the phone number associated with your account or you will not receive your link with your Backup code
NOTE: The link to view your Backup code will expire after 30 minutes from when it was requested. You will need to request a new link to view the Backup code again if you did not get a chance to view the code within those 30 minutes.
For iOS Devices:
1. Tap More in the bottom right-hand corner of your phone screen 
2. Tap Support
3. Tap I'm Locked Out!
4. Enter the mobile phone number that is associated with your SmartRent account and click Get Code
You will receive a link with your Backup code via text message, as well as to the email associated with your account.
NOTE: The phone number you enter MUST match the phone number associated with your account or you will not receive your link with your Backup code.
NOTE: The link to view your Backup code will expire after 30 minutes from when it was requested. You will need to request a new link to view the Backup code again if you did not get a chance to view the code within those 30 minutes.
If you have any additional questions, please contact our support team via email at [email protected], by phone at (844) 479-1555, or live chat us in the mobile app.