Self-Guided Tours ID Upload FAQ

If you are having trouble with the ID Upload and Selfie step of your Self Guided Tour setup, please check the images you are uploading to ensure they meet our minimum acceptable requirements:

  1. The image cannot be too dark.
  2. The image cannot be blurry.
  3. The image cannot have too much glare or be too bright.
  4. The entire image must be captured in the camera view.
  5. The image of the bar code cannot be blurry.
  6. The bar code must be in the entire camera view.
  7. The ID will only be accepted for persons 18 years or older.
  8. The ID must not be expired.
  9. The back of the ID must match the front.

Successful Example:
ID_Uploaded_--_Selfie_Invalid_copy.png



If you have any additional questions, please contact our support team via email at [email protected], by phone at (844) 479-1555, or live chat us in the mobile app.