Self-Monitored Home Security Feature FAQ

Self-Monitored Home Security Feature FAQ

 

Why don’t I see the home security feature in my mobile app? 

The home security feature must be enabled by your property’s organization. Please contact your property directly to request that this feature be enabled. If your property has enabled this feature and you still don’t see the feature in the app, confirm that your app has been updated to the 2.9.0+ version. Your app must be updated for this feature to appear in your app.

 

Why don’t I see the option to purchase sensors at the device store?

The device store must be enabled by your property’s organization. Please contact your property directly to request the device store be enabled.

 

How do I set up contact and motion sensors?
Contact SmartRent support to get help installing sensors in your home.

 

What kind of sensors are supported?

Contact and motion sensors are the two sensors that we currently support for the self-monitored home security system. 

 

How do I purchase additional sensors for my smart home?

There are two ways to access the device store if enabled by your property: 

  1. Navigate to the home security settings page and tap on Device Store under Add Security Sensors
  2. Navigate to the More menu and select Device Store

 

What is the difference between a contact and a motion sensor?

A motion sensor detects motion that is taking place in a close radius to the location of the sensor. A contact sensor is typically installed on doors and windows, and sends alerts when the sensor’s magnets are disconnected.

 

How will I be notified that my contact or motion sensor was triggered? 

When a contact or motion sensor is triggered, a push notification will be sent to your smartphone.  

 

Are the police notified when my contact or motion sensor is triggered?

No, this is a self-monitored home security feature, meaning SmartRent sends push notifications to residents when their contact or motion sensors are triggered, but the resident is responsible for any action taken afterward. 

 

Can I enable and disable my sensors at any time?

Yes, residents will have the ability to enable and disable their contact and motion sensors at any time as long as they have at least one sensor installed in their home.

 

Can I enable the self-monitored security feature if I don’t have any sensors installed with my home? 

No, residents can only enable the self-monitored security feature if they have at least one sensor installed in their home. 

 

What if I have no plans on using the security feature? 

Residents are not required to use the home security feature. If enabled by the property’s organization, this feature will be available for all residents on the property, but it’s not mandatory to set up and use.

 

Can I turn certain contact and motion sensors on/off in the app? 

Currently, sensors can not be turned on or off in the app. For more troubleshooting, contact SmartRent support with help uninstalling sensors from your unit. 

Can I re-name my sensors?

A: Yes, residents can name their sensors. 

Steps to Rename:

  1. From the home screen, scroll down the tile labeled ‘Sensors’ within ‘My Devices
  2. Select your desired sensor
  3. Select the kabob in the top right corner > Select Settings
  4. Any changes made to the name of the contact and motion sensors will be reflected in your home security settings screen 

 

What happens if I select ‘Ignore Alert’ for a motion alert?

A: If you select ‘Ignore Alert’ on the ‘Alert Triggered’ screen, the system will return back to an armed state.

 

What happens if I select ‘Ignore Alert’ for a contact alert?

A: It’s recommended that you close all open contact sensors before ignoring a contact alert to ensure you are receiving all notifications for those sensors. If you do not close all open contact sensors before ignoring a security alert, you may not be sent push notifications when contact sensors are triggered in the future.  

  • If the resident closes the contact sensor then taps ‘Ignore Alert’, the system will return to an armed state.
  • Residents will still be able to ignore an alert if they are unable to close the contact sensor. They will be prompted that doing so might prevent them from receiving alerts for that contact sensor until it’s closed.