Advanced Features

Troubleshooting Amazon Alexa Devices

Here are some general tips for making sure your Amazon Alexa devices are properly working and controlling your smart home devices.

  • Make sure your Alexa device is connected to your WiFi
  • When you ask Alexa to control a device and her response is, "you have multiple devices that are named XXX....." this means multiple devices share the exact same name in your device list on the Alexa app. To fix this, open the Alexa app and tap on Smart Home which will bring up your devices. Scroll through the list and make sure each device has a unique name.
  • If Alexa says, "Honeywell thermostat doesn't support that" it means the phrase is incorrect. A full list of commands that Alexa understands can be found on


If you have any additional questions, please contact our support team via email at [email protected], by phone at (844) 479-1555, or live chat us in the mobile app.