Troubleshooting Your Lock Issues

There are a few situations where you may find yourself locked out of your home. If you notice the keypad flash odd numbers (1,3,5,7,9) in an X pattern when you try to enter your code, this indicates that the lock may be physically jamming up. For detailed instructions on troubleshooting this jam, please refer to this article. My Lock Makes a Weird Sound and the Numbers on the Lock Flash 1, 3, 5, 7, 9. What Does This Mean? If you are locked out of your home because your code is simply not working and your SmartRent app is not unlocking your door successfully, you can follow the steps below to receive a link with a backup code:   
 
For an iOS device: 
1. Login to your SmartRent app
 
2. Tap on More
 
3. Tap on Support
 
4. Tap on I'm Locked Out
 
For an Android device: 
1. Login to your SmartRent app
 
2. Tap on the three stacked lines in the upper left-hand corner
 
3. Tap on Support
 
4. Tap on I'm Locked Out
 
After tapping on I'm Locked Out, this will send you to a web page that will ask you to type in the phone number associated with your SmartRent account.
 
Note: The phone number you enter MUST match the phone number associated with your account or you will not receive your link with your Backup code.
 
Once you type in your phone number and tap on the Get Code button, you will receive a text message and an email with a link to your Backup code and can use this code to re-enter your home.
 
Screenshot_20191002-131007_Chrome.jpg
 
 
If you have any additional questions, please contact our support team via email at [email protected], by phone at (844) 479-1555, or live chat us in the mobile app.