How Long Do Device Updates Take When Made in the App?

In general, you should see your devices respond within a few seconds.

Under these circumstances though, responses may take up to 30 seconds or longer:

  • Network routers, baby monitors, wireless phones and even microwaves can create interference between devices
  • Building materials (drywall, brick, concrete, etc.) and the layout of your home may impact response times
  • Storing your hub inside boxes or metal enclosures may reduce performance
  • Moving your hub to a new location farther from your devices may negatively impact device connectivity
  • Rapidly pressing buttons in the app can create congestion in the system and decrease response times

 

If you have any additional questions, please contact our support team via email at [email protected], by phone at (844) 479-1555, or live chat us in the mobile app.