To view the activity of your smart devices (e.g. when the door was locked/unlocked, when your thermostat was last adjusted, etc.), you can do so in the Activity section of your device via the app. If the hub or device is offline, or if there is not a strong enough signal to maintain a stable connection, you will not be able to view any of the Activity. Also, if the device or your hub has gone offline at any point in the past, you will not be able to view any activity for that period of time.
To view your Device Activity:
1. Log in to the SmartRent app.
2. Tap on the icon/widget of the device that you want to view activity for.
3. Tap the 3 dots in the upper right-hand corner of your screen.
4. Tap Activity.
There you will be able to see a log of recent activity for the device. If you do not see any activity, verify that your hub and the device are online. You may need to move the hub closer to the device to establish a better signal as well.
If you have any additional questions, please contact our support team via email at [email protected], by phone at (844) 479-1555, or live chat us via the mobile app.