Why Devices Don’t Show in SmartRent App

If you see that your smart device is not showing up in your account, it may be that the device has not been paired to your SmartRent hub. If you believe a device has yet to be paired, please give our support a call to assist!

Note: This pairing process will require you to be home since it requires us to set the hub into the proper modes on our end, while you simultaneously perform commands on the physical device in person.

If you have any additional questions, please contact our support team via email at [email protected], by phone at (844) 479-1555, or live chat us in the mobile app.