Troubleshooting Device Response When Changed in the App

Sometimes the app may have a long delay before it actually communicates setting changes to your devices, or it may be completely unresponsive. This is usually caused by the hub having a poor signal to the internet or your device having a poor connection to the hub.

To ensure your hub's connection is strong, you can try the following steps.

  • Make sure your hub is plugged into a power outlet and connected to your router and/or to a WiFi network.
  • Check your home internet connection to ensure it is live and working.
  • Make sure your mobile phone or computer's internet connection is live and working.
  • If your device requires batteries, make sure the batteries still have power.

To ensure that your device has a good connection to your hub, please check that the two devices are less than 10 feet apart. A longer distance may prevent the device and the app from communicating with each other effectively.

If you've followed the previous steps and your device(s) still won't respond to commands from the app, please contact our support team.


If you have any additional questions, please contact our support team via email at [email protected], by phone at (844) 479-1555, or live chat us in the mobile app.