- Your community director will communicate when SmartRent will be on-site to upgrade your home.
- Prior to installation, SmartRent will host an informational resident event. We will provide an overview of the devices being installed in your home. This is a chance to speak with us directly and ask any questions you may have. Check with your community director on when your resident event will occur.
- You will be given a 48-hour notice prior to your home's installation. In general, installation hours are between 9am and 6pm.
- You are not required to be home during the installation.
Relevant Links
Upon arrival, we will knock to see if you are home. If there is no answer, we will unlock the door and begin the installation.
-
Since each property is different, we will be installing one or more of the devices below depending on building and community need. Models of each device will vary.
-
Smart Lock: We will be removing the current deadbolt lock from your front door and installing a smart lock. Learn how to use your smart lock.
-
Thermostat: We will replace your current thermostat with a smart thermostat. Learn how to use your thermostat.
-
Dimmer Switch: This will allow you to set preferred lightning in your home. We suggest setting up scenes to get the most out of your dimmer switches.
-
Leak Sensor: The leak sensor(s) is a discrete water detection device that fits under or near any appliance that would be susceptible to leakage and water damage.
-
Hub: This device communicates with the other devices installed in your home and sends data to our mobile app. Without the hub, you will not have access to the app. Learn more about the hub and how it works.
-
-
The hub will be plugged into your WiFi router via our provided ethernet cable. Plugging the hub into your router directly does NOT have any negative effects on the performance of your internet. This is simply to enhance the speed of the signal and provide an optimal experience for you via the SmartRent mobile app.
-
We strongly suggest having the hub plugged into your router via ethernet for the best smart home experience.
-
Once our team has finished installing your new smart devices, you’ll receive an email inviting you to create your SmartRent account.
-
Once invited, you will receive:
-
A welcome email which will walk you through downloading the SmartRent app and creating a password to log into your SmartRent account.
-
A text and email with your new smart lock access code credentials. This is your personal access code. Do not share it with others.
-
-
You’re all set! Your devices will be shown in the mobile app and our desktop site (control.smartrent.com, using the same login information as the app). You can now begin to use the SmartRent app to control your smart devices from anywhere!
Relevant Links
Download the SmartRent app: Get it for iOS Get it on Google Play Learn about your new smart devices
- If you need assistance, the SmartRent installation team will be on site throughout the project to help answer any questions.
- You can also contact support via phone, email or using the in-app chat:
- Phone: (844) 479-1555
- Email: [email protected]
Relevant Links
Visit the Knowledge Base learn more:
* Not all features are available or supported in every property.