SmartRent Mobile App

How Do I Use an Access Pass for Bluetooth Enabled Locks?

Bluetooth locks allow you to access your home without having to use a key or keypad, providing a touchless experience. Instead of conventional keys, fobs, or pin pads, your mobile device grants you access when held in close proximity to the Bluetooth lock. While Bluetooth locks are more commonly used to access amenities and common areas, some communities may utilize Bluetooth locks for individual homes as well.

 

Using a Bluetooth Lock from the Home Page:

To unlock a Bluetooth-enabled lock from the Home page, follow these steps:

  1. Ensure Bluetooth and location services are enabled on your mobile device
  2. Log in to the SmartRent Mobile App
  3. On the Home page, tap the Access Pass of the desired lock
  4. Hold your phone within two inches of the lock
    KB_Screenshot_Templates_-_2022-07-08T101808.943.png

Using a Bluetooth Lock from the Access Page:

To unlock a Bluetooth-enabled lock from the Access page, follow these steps:

  1. Ensure Bluetooth is enabled on your mobile device
  2. Log in to the SmartRent Mobile App
  3. Tap Access at the bottom of the screen
  4. Tap My Access
  5. Tap the Access Pass of the desired lock
    KB_Screenshot_Templates_-_2022-07-08T101016.427.png
  6. Hold your phone within two inches of the lock

Greyed Out Access Button:

If your Access Pass is greyed out and can’t be used, this typically means your phone’s Bluetooth is disabled or location services permissions have not been granted to the SmartRent App. Enable Bluetooth and location services from your phone’s settings menu to utilize your pass. 

 

Color Alerts When Locking/Unlocking:

You'll see three different colored alert bars on the top of your screen when locking/unlocking a door using your Access Pass. Here is what each color means:

  • Blue = Door is in the process of Unlocking/Locking
  • Green = Door successfully Unlocked/Locked
  • Red = Unable to Unlock/Lock door typically due to either a jammed lock, interrupted Bluetooth signal, or you aren't authorized to access the area (if you see this error, try again, and if the problem persists notify your community manager)