SmartRent Mobile App

How Do I Use Alloy Pass?

Alloy Pass is a companion app used in SmartRent-equipped communities for Bluetooth-enabled door locks. While residents with SmartRent accounts will access their door credentials using the SmartRent app, Alloy Pass is best suited for temporary scenarios such as guests and delivery services. Alloy Pass may also be used by communities to offer Self-Guided Tours in model homes equipped with Bluetooth locks. 

 

Unlocking a Door That Has a Bluetooth Proximity Reader:

To unlock an authorized Bluetooth lock with a reader/scanner, follow these steps:

  1. Make sure location services and Bluetooth are enabled on your phone
  2. Open the Alloy Pass app
  3. Hold your phone within two inches of the proximity reader (typically located on the lock itself or mounted to the wall next to the door)
    KB_Screenshot_Templates_-_2022-10-03T102438.710.png

  4. Wait for the door to unlock



Unlocking a Door That Does Not Have a Bluetooth Proximity Reader:

To unlock an authorized Bluetooth lock with a reader/scanner, follow these steps:

  1. Make sure location services and Bluetooth are enabled on your phone
  2. Open the Alloy Pass app
  3. Within Bluetooth range of the lock (~30 feet), tap the lock icon near Tap to Unlock
    KB_Screenshot_Templates_-_2022-08-12T113110.969.png

  4. Wait for the door to unlock

 

Grayed Out Access Button:

If your Access Pass is grayed out and can’t be used, this typically means your phone’s Bluetooth is disabled, location services permissions have not been granted to the Alloy Pass app, or you are not within range of the lock. Enable Bluetooth and location services from your phone’s settings menu to utilize your pass. 

 

Color Alerts When Locking/Unlocking:

You'll see three different colored alert bars on the top of your screen when locking/unlocking a door using your Access Pass. Here is what each color means:

  • Blue = Door is in the process of Unlocking/Locking
  • Green = Door successfully Unlocked/Locked
  • Red = Unable to Unlock/Lock door typically due to either a jammed lock, interrupted Bluetooth signal, or you aren't authorized to access the area (if you see this error, try again, and if the problem persists notify your community manager)

 

Guest Access:

For instructions on inviting guests to access Bluetooth-enabled locks in your community, please refer to our How Do I Grant Guest Access in the SmartRent Mobile App? article.