How Does the Hub Work?

The hub allows you to control all the devices in your home from the mobile app and web browser. The hub communicates with each of your smart devices by WiFi, Ethernet, and Mobile signal. 


What to know about your hub:  

If the light is solid green, this means that the hub is online and working as intended.

If the light is blinking green, this means that the hub is attempting to connect to local cellular network or internet in order to work. If the light continues to blink for an extended period of time, you can attempt a reboot by unplugging the hub's power cord for 10 seconds and plugging it back in.

  • If you have an Alloy Home or Zipato hub, you can set it to reboot by pressing and holding Button 2 for about 5 seconds or until the light turns off.

Note: It may take a few minutes for the hub to fully reboot.

If you are still unable to get the light to stop blinking, please contact our support team to help you get your hub back online.

If this device is unplugged, you will no longer be able to control your devices via the mobile app, though you are still able to use your devices manually.

If you do not have a hub, please contact your property manager immediately so they can get a new hub out to your unit and get your smart home system back online.


If you have any additional questions, please contact our support team via email at [email protected], by phone at (844) 479-1555, or live chat us in the mobile app.