What to Do if You're Locked Out

If you ever run into a scenario where your code is not working on the keypad, and your app is not successfully unlocking your door, you can request a link with a Backup code. Depending on if you have an iOS or Android device, you will find this feature under the Support tab or the Settings tab.

If you do not have your smartphone on you, you can go to https://control.smartrent.com/lockout from any internet-connected device to request a link with a Backup code for your unit.

For an Android device:

1. Tap on the three stacked lines on the top left of the screen stacked_lines.PNG

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2. Tap Support 

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3. Tap I'm Locked Out! 

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4. Enter the mobile phone number that is associated with your SmartRent account and click Get Code 

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You will receive a link with your Backup code via text message, as well as to the email associated with your account. 

NOTE: The phone number you enter MUST match the phone number associated with your account or you will not receive your link with your Backup code

For an iOS device:

1. Tap More in the bottom right-hand corner of your phone screen More_Tab_-_iOS.PNG 

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2. Tap Support

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3. Tap I'm Locked Out! 

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4. Enter the mobile phone number that is associated with your SmartRent account and click Get Code 

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You will receive a link with your Backup code via text message, as well as to the email associated with your account. 

NOTE: The phone number you enter MUST match the phone number associated with your account or you will not receive your link with your Backup code

 

If you have any additional questions, please contact our support team via email at [email protected], by phone at (844) 479-1555, or live chat us in the mobile app.