Quinn Residences: Creating Smart Homes That Really Feel Like Home

The Challenge: A reliable technology provider was urgently needed

Quinn’s smart-home journey didn't lead them directly to SmartRent. The Quinn team initially selected a different smart-home provider, and after testing the service and selecting devices, they got to work with the installation process. Unfortunately, they found themselves saddled with some time-consuming and technically challenging self-installations.

The Quinn team was frustrated by the amount of manual troubleshooting they faced, and they felt the devices themselves just weren’t up to par. Ultimately this led Quinn to take a different path toward modernizing its homes.

Why Quinn chose SmartRent

In 2021, when it was time to outfit more of its communities with smart-home technology, Quinn Residences sought a new provider. Impressed with SmartRent’s premium devices, white-glove installation process, and transparent communication style, the team decided to partner with SmartRent to move their smart-home initiative forward.

The partnership began in Quinn’s New River Forest community in Bluffton, S.C.,  where SmartRent installed leak detectors, smart locks, smart thermostats, Ring™ doorbells and Jasco smart switches in 113 homes. Since then Quinn has used SmartRent’s IoT in three new-build communities—300 homes total—with more in the pipeline.

Communication, reliability, and trust

According to Sean Ortiz, an area construction project manager for Quinn Residences, open communication was paramount to building trust between SmartRent and the Quinn team—especially considering their previous smart home installation experience.

“From white-glove installation to the detailed reporting, the SmartRent team was super communicative with us whether [it was for] upcoming installs, hiccups that happened while on-site, or any supply chain issues,” Ortiz said. “Overall, the communication from SmartRent has been fantastic.”

Also, despite starting installations amid a global supply chain shortage, SmartRent consistently delivered devices at the earliest times possible.

The Solution: SmartRent improves experiences and protects assets

After switching to SmartRent, the Quinn team experienced an immediate improvement in operational efficiency. No longer do they have to coordinate installations or worry about troubleshooting. SmartRent took over that entire process and developed a relationship with each site team, regularly providing detailed status updates.

Quinn Residences now monitors each of its properties from one easy-to-use platform. Thanks to device alerts and notifications, the site team can quickly discover leaks and even prevent disasters.

In fact, in November of 2021, Quinn was alerted to a possible leak in one of the homes in its New River Forest community. Residents were immediately alerted, and the Quinn team was able to quickly respond to the issue.

Increased  resident engagement and satisfaction

Quinn Residences Area Manager Vanette Lugo said she has definitely noticed the difference that the SmartRent installations have made, not only for site teams but also residents. She said communities with SmartRent premium devices have experienced increased resident engagement and satisfaction.

Residents can now manage their own smart-home devices from the SmartRent resident app and even alert site teams to false alarms. This has been a considerable improvement from the Quinn team’s previous experience.

What SmartRent’s IoT smart home solution does for Quinn Residences:

• Provides property-wide management capabilities from a single interface: SmartRent’s customizable functionality and ease of integration with preferred CRM/PRS makes managing a property a breeze.
• Keeps management and staff in the loop in real time: This means problems can be addressed immediately.
• Offers collaboration through support: With SmartRent support available 24/7, troubleshooting has become much easier for the Quinn team.

The Results: Making the Quinn team’s job so much easier

The Quinn team now benefits from dedicated SmartRent representatives who can walk them through any issues that may arise, instead of having to spend valuable time troubleshooting problems on their own.

Without having to worry about installations or manual troubleshooting, the Quinn team can now focus on their daily tasks of managing communities and expanding their footprint. They feel confident knowing that they rely on SmartRent to help them with the unknown.

"SmartRent has given us peace of mind, especially with our assets and ensuring everything is working correctly,” Lugo said. “I think communication is the biggest thing with us. We like to know what's going on, and we can now truly say we know what's going on with our properties and each installation."

A ‘one-stop shop’ for solutions

Lugo describes SmartRent as a “one-stop shop” that delivers best-in-class IoT devices while also providing the customer service Quinn Residences had been looking for. The Quinn team now has much better insight into each community’s health—which is exactly what they wanted from their smart home partner.

Quinn Residences is fortunate to have on-site property managers who can instantly check on a home if an alert comes in, and then gauge the next steps in a timely manner. And because vacant homes are equipped with smart locks, site teams can easily send an access code and continue with their priorities. Vacant homes are constantly monitored, and the Quinn team can feel at ease knowing their properties are protected.

Moving forward

The Quinn Residences-SmartRent partnership has only just begun. Quinn plans to outfit more than 5,000 additional build-to-rent homes with SmartRent’s sophisticated IoT.

Quinn’s stated mission is to build modern homes for modern renters, and the company’s expanded use of SmartRent IoT is a testament to SmartRent’s ability to deliver what today’s renters—and property managers—are looking for in smart-home technology and support.