Answer Automation
Every Call Answered on the First Ring
Automate leasing and resident call-handling with advanced speech recognition and easy-to-use follow-up tools that save you time and money.
Overview
What is Answer Automation?
SmartRent’s Answer Automation solution automates the process of providing accurate and timely responses to common community inquiries and leasing questions. It uses natural language processing (NLP) to understand and answer customer queries and can escalate calls to the appropriate team members as needed. Answer Automation also allows residents to easily create work orders that are automatically assigned, improving response times and increasing satisfaction.
Offer the right response at the right time
Provide exceptional service, no matter the hour, by automating the caller experience—from office hours and directions to urgent maintenance and service requests.
Cordial greetings
Welcome callers with professionally recorded prompts, custom multilingual announcements and on-hold marketing.
Call masking
Ensure residents pick up to the community number by masking your team members’ phone numbers.
Simple reporting
Obtain real-time data along with daily and weekly digests to help bring attention to what matters, right when it’s needed.
Optimized integration
Integrate with all major property-management systems to immediately recognize residents via CallerID and deliver a personalized experience.
Handle incoming calls, 24/7
Nurture relationships with your callers by delivering the information they need as quickly as possible.
Assess your community’s needs
We’ll review your call volume and community’s needs and recommend how Answer Automation will serve you best—you approve the final configuration.
Integrate your automated response process
Deliver a personalized experience with caller ID recognition and call masking via property management system integrations.
Training + 24/7 Customer Support
Get your staff fully up to speed on Answer Automation and benefit from 24/7 technical support from SmartRent’s dedicated team.
Everyone gets the most out of smart call automation
Reduced costs
Minimize the number of calls that require an in-person response to help reduce costs and save teams time.
Simple reporting
Get details about the most important and frequent calls, including recurring service requests.
Improved retention and lease rates
Better service experiences help build resident loyalty.
“SmartRent has given our managers better tools to manage calls and better tools to work with our maintenance guys to triage and respond to requests from residents.”
Sharon Fortmeyer-Selan,
President & Managing Partner
Kalitera Assets
Answer Automation’s top features
Multilingual interface
Interactive menu navigation (automated caller experience, call routing)
PMS Integrations for caller ID
On-hold marketing (messaging and music)
Resident callback request
Announcements (custom and pre-recorded)
Harmonious integrations for uninterrupted workflows
Our solutions integrate with the most popular PMS and CRM systems. No need to master another software platform—stick with what your staff already knows.
Frequently Asked Questions
Resource Library
Case Studies
Learn how our most successful customers solved their communities’ challenges using SmartRent solutions.
White Papers
In-depth research and analyses of the most current and innovative tech in the rental space.
Blog
Read up on the latest trends and best practices in property operations in the multifamily industry.