Answer Automation

Every Call Answered on the First Ring

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Automate leasing and resident call-handling with advanced speech recognition and easy-to-use follow-up tools that save you time and money.


What is Answer Automation?

SmartRent’s Answer Automation solution automates the process of providing accurate and timely responses to common community inquiries and leasing questions. It uses natural language processing (NLP) to understand and answer customer queries and can escalate calls to the appropriate team members as needed. Answer Automation also allows residents to easily create work orders that are automatically assigned, improving response times and increasing satisfaction.

Offer the right response at the right time

Provide exceptional service, no matter the hour, by automating the caller experience—from office hours and directions to urgent maintenance and service requests.

Product HighlightsProduct Highlights
Cordial greetings

Welcome callers with professionally recorded prompts, custom multilingual announcements and on-hold marketing.

Call masking

Ensure residents pick up to the community number by masking your team members’ phone numbers.

Simple reporting

Obtain real-time data along with daily and weekly digests to help bring attention to what matters, right when it’s needed.

Optimized integration

Integrate with all major property-management systems to immediately recognize residents via CallerID and deliver a personalized experience.

Handle incoming calls, 24/7

Nurture relationships with your callers by delivering the information they need as quickly as possible.

Assess your community’s needs

We’ll review your call volume and community’s needs and recommend how Answer Automation will serve you best—you approve the final configuration.

Integrate your automated response process

Deliver a personalized experience with caller ID recognition and call masking via property management system integrations.

Training + 24/7 Customer Support

Get your staff fully up to speed on Answer Automation and benefit from 24/7 technical support from SmartRent’s dedicated team.

Everyone gets the most out of smart call automation

Reduced costs

Minimize the number of calls that require an in-person response to help reduce costs and save teams time.

Simple reporting

Get details about the most important and frequent calls, including recurring service requests.

Improved retention and lease rates

Better service experiences help build resident loyalty.

“SmartRent has given our managers better tools to manage calls and better tools to work with our maintenance guys to triage and respond to requests from residents.”

Sharon Fortmeyer-Selan,

President & Managing Partner

Kalitera Assets

Read success stories

Answer Automation’s top features

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Multilingual interface

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Interactive menu navigation (automated caller experience, call routing)

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PMS Integrations for caller ID

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On-hold marketing (messaging and music)

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Resident callback request

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Announcements (custom and pre-recorded)

Harmonious integrations for uninterrupted workflows

Our solutions integrate with the most popular PMS and CRM systems. No need to master another software platform—stick with what your staff already knows.

View all integrations

Let us help you operate smarter.

Experience SmartRent solutions in action for yourself and see how our technology can help you streamline operations, improve site team efficiency, and elevate the resident experience.

Frequently Asked Questions

Answer Automation can handle a variety of caller inquiries, including questions about leasing, maintenance requests and amenity availability.

Certain aspects of Answer Automation are customizable. Adjustable features include the option to remove menu items and add custom audio within the call introduction.

Answer Automation is hosted on secure servers and follows industry-standard security protocols to protect user data. SmartRent never sells or shares any user data with third parties.

No. There is no limit to the number of team members who can access SmartRent’s Answer Automation.

Resource Library

Case Studies

Learn how our most successful customers solved their communities’ challenges using SmartRent solutions.

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White Papers

In-depth research and analyses of the most current and innovative tech in the rental space.

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Read up on the latest trends and best practices in property operations in the multifamily industry.

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